1. Program Eligibility and Overview

1.1. The Drive and Shine Loyalty Rewards (“Program”) is offered at the sole discretion of Drive and Shine (“Drive and Shine”, “we,” “our” or “us”).  The Program is available to individuals for their personal use only and is limited to one account per individual.  Corporations, associations, or other groups may not participate in the Program, including Fleet customers.  Individuals who are residents of the United States (including its territories and possessions) and at least 18 years of age or older, and can provide and maintain a valid email address are eligible to participate in the Program.  

​

1.2. By participating in the Program, you (individually and collectively, “you,” “your,” or “Customer”), agree that you have read, understood, and agree to be bound by these Program Terms and Conditions of Participation (“Program Terms”). The terms and conditions are subject to change at the sole discretion of Drive and Shine. Written notification of changes to the Program shall be provided electronically no less than 7 days from which said changes are to take effect.  

​

1.3. Participation in the Program requires the use of a smartphone with an active data connection, either Wi-Fi or cellular. Due to the nature of the Drive and Shine business model and functional requirements for data and geolocation in the app to activate washes, there is no alternative account management system or means by which to manage your participation in the Program.  

2. Program Enrollment 

2.1. All customers including subscription-based members and pay-per-wash retail users are automatically enrolled in the Drive and Shine Loyalty Rewards program upon completion of account setup within the app.  

​

2.2. You are required to provide your first name, last name, valid email address, and mobile number upon enrollment into the app.  This information will be associated with your Loyalty Program profile automatically. You are solely responsible for maintaining the accuracy of your account information and for updating it as required.  

​

2.3. By opting out of communications at any time you acknowledge that you may not receive up to date information about changes to the Program, including but not limited to points expiration and rewards tier changes.  

​

2.4. Only one Program account may be associated with a single email address or mobile number.  

​

3. Earning Loyalty Points

3.1. Drive and Shine loyalty points are earned at a consistent rate of 1 point per dollar spent in the app, excluding taxes. In-app spending is qualified as any monetary transaction which occurs within the Drive and Shine app including single wash purchases, recurring membership fees, wash add-ons, etc. billed to the payment method on file within the Drive and Shine app.

​

3.2. All other transactions which occur outside of the app are not eligible to earn points.  

​

3.3. Drive and Shine reserves the right to apply points to a customer account in non-transactional promotional activity.

​

3.4. Drive and Shine reserves the right to adjust point balances negatively in the event of fraud, misuse, misrepresentation, negligence, or in the event of behaviors or actions which are deemed detrimental or damaging to [Business Name], our properties, or employees.  

​

4. Redeeming Drive and Shine Loyalty Points

4.1. Drive and Shine points are available for redemption exclusively within the Drive and Shine app. Points do not translate to cash value outside of the Drive and Shine app and are non-transferrable.  

​

4.2. Points expire 6 months from the date of the purchase transaction in which they are earned unless otherwise specified. Unused or expired points cannot be retrieved, refunded, and are not eligible for any compensation. It is the sole responsibility of the user to monitor their point balance and redeem them prior to expiration. 

​

4.3. Points are available for redemption in a graduated tier system that may include, but is not limited to account credits or washes. Drive and Shine reserves the right to adjust redemption tiers at any time per the terms outlined in section 1.2 of this document.